The information stated below is intended to assist you, the user of this Internet site of the Menora Mivtachim Group (‘the site’), to understanding the privacy protection and database security policy of Menora, in view of the awareness that privacy protection and data security is an important component in the relationship between Menora and you.
The ‘Menora Mivtachim Group’ includes Menora Mivtachim Holdings Ltd. and all of the companies controlled by it, from time to time, including (but without derogating) Menora Mivtachim Insurance Ltd., Menora Mivtachim Pension and Provident Ltd. and Menora Mivtachim and the Federation of Engineers Provident Fund Management Ltd.
Collection of data and the use thereof
The Menora Mivtachim Group collects data with regard to the users of the site in order to improve the quality and level of the services that it provides via the site. The information that is collected on the site is of two types – general information about the users of the site and personal information that is provided by the users of the site.
In addition, the Menora Mivtachim Group safeguards and records in a LOG file operations that are carried out by the users on the site, as it is required to do pursuant to law.
General information about the users of the site
The Menora Mivtachim Group regularly collects general information about the users of the site, such as time of staying on the site, the number of pages visited, etc. Such general information is collected on an anonymous basis, in such a way that it is not possible to attribute any identifying information and/or personal details with the aforesaid information, and vice versa.
Such general information is collected by means of Google Analytics and cookies.
The general information with regard to the users of the site is common to all of the companies of the Menora Mivtachim Group that are represented at the site and is intended to serve them as an additional tool for improving the content of the site, its quality and the standard of the services provided on it.
Personal information
The Menora Mivtachim Group collects from the users of the site personal information such as name, address, telephone number, email address or any other information that is required for providing the service on the site, only when the user of the site chooses to provide such personal information of his own free will, or when he is requested to do so in order to receive the services on the site, or in order to make contact with him, or when the Menora Mivtachim Group carries out an online survey on a voluntary basis.
The Menora Mivtachim Group saves such information in computerized databases for the use of the companies from the Menora Mivtachim Group.
The Menora Mivtachim Group collects information from the users on the site in order to provide service and regular handling of the products of the Menora Mivtachim Group that users of the site bought, and in order to manage and operate those products for statistical purposes, update and improve the information in the computerized databases of the Menora Mivtachim Group, manage communications with customers of the Menora Mivtachim Group, market insurance, pension and financial products and services of the Menora Mivtachim Group, process the information (including segmentation and characterization) for these purposes and direct mailing.
The Menora Mivtachim Group will preserve the confidentiality of the personal information according to every law, including pursuant to the provisions of the Protection of Privacy Law, 5741-1981.
The Menora Mivtachim Group will not transfer personal information about you to any third party, except in the following cases:
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To the insurance agent / pension license holder with whom you chose to enter into an agreement.
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To a third party whom you authorized to receive personal information about you.
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To a party acting on behalf of the Menora Mivtachim Group for the purpose of performing its undertakings to you.
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To the authorities, when there is an obligation pursuant to law to deliver information or reports to them.
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Pursuant to a judicial order that requires the Menora Mivtachim Group to deliver information about you to a third party.
As stated above, the Menora Mivtachim Group will make use of the information provided by you via the site in order to notify you of its insurance, pension and financial products and services that may interest you, subject to receiving your consent to do so. If you are not interested in receiving marketing information by such mailing, you can choose at any time not to receive mailing as aforesaid by means of ‘Updating Details’ on the site.
You have a right at any time to access the personal information that you provided via ‘Updating Details’ in order to check the correctness and reliability of the information. This access will be made by means of the user name and password that will be given to you at the end of the registration process.
Data security and confidentiality
The Menora Mivtachim Group is doing everything that it can in order to protect the confidentiality of the date given by you by means of advanced security methods that are approved for civil use of the Internet.
The data security on the site is intended to guarantee customer identification and encryption of the identification data transmitted in the process. Before any purchase of a product or receipt of services that involve personal information, you will be requested to state personal identity details as a condition for providing the service.
The connectivity between your browser and the server of the Menora Mivtachim Group is secured by means of innovative security methods. The security measures were intended to prevent the information being transferred from being exposed to other surfers on the Internet.
The Menora Mivtachim Group uses advanced security environment technology – the server of the Menora Mivtachim Group is not connected directly to the Internet, but is isolated from it by means of several layers of protection. There is regular supervision and control for all of the transactions that begin or end with communication of the Menora Mivtachim Group with the Internet.
However, despite the efforts invested by the Menora Mivtachim Group and the measures that it takes to protect the confidentiality of the data and the security of the personal information of the users of the site, it is not able to protect the data systems and the communications hermetically against unauthorized penetrations or prohibited use of the information provided by you in the course of surfing the site.
Therefore, in such cases, Menora shall not be liable to you for any damage that will be caused, if any, in cases of disclosure and use of the aforesaid information that results from unauthorized penetrations of others.
In this context, you should be aware that the use of the site involves various risks. The following are examples of such risks:
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Saving the means of identifying you on the site (user name and password) in a file or on a piece of paper may expose those to a party that will identify himself on the site with your name.
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Use of a computer without active and updated antivirus software or without a current operating system exposes you to contamination with viruses and/or spyware, which may record your operations on the computer or disrupt your activity on it.
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It is clarified that the liability for ensuring that viruses do not penetrate your computer rests solely with you, and therefore it is proposed that an antivirus tool is installed on your computer and that it will be updated on a regular basis.
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Identity theft by impersonating the site operator. Be careful of spoof email messages – spoof email messages are messages that are apparently sent by the Menora Mivtachim Group asking the recipient of the notice to enter the site by means of a link that is given in the notice and to provide or update his personal information while give the reasons why the update is required (for example: security reasons, upgrade of systems, etc.).
Please note that the link in such an email can be a precise imitation of the official site of the Menora Mivtachim Group from which the notice is supposedly sent. In this way, third parties try to obtain your personal details unlawfully, so that they can access your account on the site. For your information, in no case will the Menora Mivtachim Group contact its customers by email and ask you to update your personal details and therefore you should not respond to a request to update your details that is received by email as stated above.
General
The Menora Mivtachim Group reserves the right to change and update this privacy protection and data security policy. Any such updates will be published on the site and will come into binding effect a week after the date of first publication.
If you are not satisfied with any part of this site or this policy, the only remedy available to you is to stop using the site.
